FAQ - Gen I Technology

Frequently Asked Questions

We offer a wide range of interactive digital boards and accessories, including Bluetooth pens, stands, floor-standing signage, and collaborative tools. Our solutions are designed for classrooms, boardrooms, creative workspaces, business areas, commercial offices, and many other places.

Do you offer free shipping?

Yes! We offer free shipping based on order value. Shipping fees apply to orders below the minimum value for free shipping.

How do I track my order?

You can track your order through your account dashboard on our website.

Do your products come with a warranty?

Yes, most of our products come with a warranty. Please check individual product listings for specific warranty details.

How can I contact your customer support team?

You can reach us via email, phone, live chat, or WhatsApp.

How do you ensure data security and privacy?

Please visit our [Privacy Policy] page for detailed information about how we ensure the security of your personal data.

Where is your store located?

We are an online-only B2C retail store, and we do not have a physical location at the moment. You can shop with us from anywhere, anytime.

What payment methods do you accept?

We accept Nepal payment methods, cash on delivery, and bank transfers.

What is your return and exchange policy?

Our return policy varies by product category. Products under warranty will be redirected to the service center, and return & refund policies will not apply to such products.

Do you provide installation services?

Yes, we provide professional installation services for interactive digital boards. If the order quantity is large, free installation will be provided.

Do you offer discounts or promotions?

Yes, we offer seasonal sales, first-time buyer discounts, referral rewards, and special offers.